Once an alarm is started or ended in the EBO, UCME-SmartConnector™ will generate phone calls to all recipients. If the line is busy or no-answer, UCME-SmartConnector™ will retry until the call is answered or until the retry-count is reached.

Once an alarm is started or ended in the EBO, UCME-SmartConnector™ will send a WhatsApp message to alarm recipients. Once the WhatsApp alarm is viewed by the recipient, UCME-SmartConnector™ is notified so you can know when it was read.

Advantages

Receive alarms within 1 second

Distinguish between different alarm priorities

Distinguish between alarm messages and SMS

Acknowledge alarms and stop escalations

7,500 messages per month – free of charge

Message length: 500 characters vs. 70 or 160 in SMS

Send an alarm to a group – all recipients receive it at the same time

Receive alarms in: iPhone, iPad, iPod, Android and desktops

Easy alarm Acknowledge and Reminder

Red alarms (Emergency) are more important to handle

Schneider Electric's Enterprise Server service is a critical component of your EBO system. When this service is not running, one should take a corrective action ASAP.
UCME-SmartConnector monitors this service and will notify you in real-time when the service is stopped. When the problem is resolved, additional notification will be sent.

Schneider Electric's SmartConnector service is a critical component of your EBO system. When the service is not running, one should fix the problem ASAP.
UCME-SmartConnector™ can send remote notifications, letting you know about the problem.
In addition, when the problem is resolved, additional notification can be sent.

Using your cellphone, you can quickly query or modify any EBO value remotely. Simply send a text message to UCME-SmartConnector™ which will reply within few seconds.
You must be authorized in UCME-SmartConnector™ to perform such an action.

Using the UCME-SmartConnector™ extension, you may easily import your EBO alarms into UCME.
All alarms defined in the EBO and in the remote controllers are imported.
No need to redefine your alarms. Changes in the EBO alarms will be available following the import process.
The import process takes few seconds only.
Once the import is completed, EBO alarms and values will be displayed in UCME-SmartConnector™, letting you define alarm recipients, schedules etc.

Acknowledge EBO alarms remotely using your cellphone via SMS or Push.
The acknowledge information will be sent to all relevant maintenance team members. This improves the communication & efficiency of the maintenance team and double work is avoided.

If recipients receive too many alarms, including false alarms (such as when equipment is under maintenance), then they become overwhelmed or insensitive to the alarms and miss important problems.
UCME-SmartConnector™ can help you minimize false alarms by defining an 'EBO Inhibit Value' per alarm or per a group of alarms.
The EBO operator can easily change an EBO value and inhibit the alarm. Alarms may be displayed in the EBO's Alarm list, however UCME-SmartConnector™ will not notify the recipients when an inhibited alarm starts or ends.

UCME-SmartConnector™ utilizes the Dialogic telephony board to generate phone calls. Once the phone call is answered, the recipient can listen to the alarm voice and optionally acknowledge the alarm.
UCME-SmartConnector™ may escalate the alarm to the next recipient if no answer or busy line was detected.
UCME-SmartConnector™ may optionally play an EBO value during the call.

Control systems needs alert notification functionality. This is mandatory in most cases. UCME-SmartConnector™ is not only an alert notification software. It is also a remote collaboration system.
Each remote action performed by the maintenance team members is automatically forwarded to the other maintenance team members.
For example:
Alarm was acknowledged. By who? And when?
An EBO value was remotely modified. By who? And when?
The collaboration feature improves the communication between the maintenance team members, improves the service quality and helps to avoid double work.

Sending EBO alarms via Email or SMS is nice, but not good enough. UCME-SmartConnector™ waits for an acknowledgment from the recipients.
If the acknowledgement is not received within a predefined time, the alarm will be escalated to the next recipient in the list, ensuring that it will not "fall between the chairs".
In addition, UCME-SmartConnector™ can send alarm reminders if the alarm is still active and/or not acknowledged ensuring that critical alarms are not ignored.

If UCME-SmartConnector™ fails to send a text message (SMS) via the primary cellular modem (for example: a faulty GSM cellular modem), it will automatically switch to a fallback modem (for example: a CDMA cellular modem). This functionality reduces the chances that a text message will not be sent. As a result, the system reliability is increased.