ServiceVelocity™ Field Service

Field service automation and IoT predictive maintenance solution


ServiceVelocity™ Field Service Automation

Improve worker productivity, service capacity, and first-time fix rate with cutting-edge automation, mobile forms, configurable job workflows, AI-driven dynamic scheduling for dispatchers, crew tracking, time and project management, parts, and labor tracking system, and location-aware mobile app for technicians with offline capabilities.

Perfectly complements, integrates, and extends your IoT and EcoStruxure™ deployment with predictive maintenance capabilities optimizing the productivity of operational personnel and SLAs.
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ServiceVelocity™ Field Service

Field Service Manager Dashboard

Live Crew and Job Tracking

Mobile App to Manage Tasks and Work Orders

Dynamic Schedule and Dispatch

Single Pane of Glass Technician Interface


Improve First Time Fix Rate

Field service personnel will always have the right information, parts, and tools at the right time to ensure the job gets completed on the first visit eliminating repeat visits and saving costs.

Exceed SLAs

Efficient end-to-end workflow from the creation of work order to completion of the service utilizing automation where appropriate to ensure timely service delivery at the highest level of quality.

Optimize service operations

Monitor and manage crews and jobs effectively through real-time live maps, time management, and progress tracking tools to ensure smooth and adaptive service operations.

Increase service capacity through AI

Learn from past scheduling and routing efficiency, job completion times, and territory allocation through machine learning to predictively schedule future jobs and maximize service capacity.

Save costs through Smart Schedule and Dispatch

Realize reduction in fuel costs and driving times through smart real-time scheduling and routing, eliminating over-booking of appointments.

Enhance productivity

Increase daily productivity levels of technicians by automating away unnecessary administrative tasks and empowering them to always have the right information at their fingertips.

Optimize predictive maintenance

Automatically trigger the creation and dispatch of service tasks to the right service personnel through smart rules triggered by customizable EcoStruxure™ and Azure IoT events.
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