ViiBE

Video-assistance technology for contact centers
Published by ViiBE

Overview

Teleport your senses, get empowered
ViiBE is the video assistance technology without download dedicated to technical maintenance centers. It promises the best remote diagnosis thanks to live video stream combined with AR and collaborative tools. Using ViiBE boosts "Once and Done" rate and helps save time and costs by avoiding unnecessary expert travels.

Solution is accessible without download and provides a simple and fast user journey in 3 steps : Diagnose, Assist, Collaborate.

ViiBE

Benefits

Pictures
In one click, the expert can take and share high-quality pictures. The interlocutors can then use the annotation tool by drawing on them live.
Document Sharing
The expert can share any type of document onto which the interlocutors can collaborate simultaneously.
Multi-support
ViiBE can be accessed via smartphone, tablet, and computer. Also, it is now optimized for smartphone to smartphone communications.
Security
The data transfer is encrypted in TLS, the latest generation security protocol. ViiBE guarantees the integrity of your personal and professional data.
Mouse
The real-time projection of the expert’s mouse onto the caller’s interface offers a dynamic collaboration and clear explanations.